73 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Oaky

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The commission-free and personalised pre-stay upsell platform for hotels to maximise profit and enhance the guest experience.

  • Based in Amsterdam, NH
  • Founded in 2013
  • 11 employees on LinkedIn

Company Description

Let Oaky work for you – Become an expert at modern Upselling. With a high conversion, Oaky puts your arriving guests in control of taki... read more

Let Oaky work for you – Become an expert at modern Upselling. With a high conversion, Oaky puts your arriving guests in control of taking offers that both drive revenue and enhance their experience. Using the online dashboard, Hoteliers add new guest-facing deals in just one minute. Real-time revenue reports help Revenue Managers maximize profit.

Use Oaky to:
✓ Increase TRevPar
✓ Sell more room upgrades
✓ Enhance your guest experience
✓ Safely remove upsell from the booking engine

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Oaky Ratings Summary

Recommend to a friend
95%
+19% above category avg.
Number of Employees 11 83% vs. category avg
Years in Business 5 100% vs. category avg
Oaky vs. Category Average
+4% 5.0 Ease of Use
+18% 5.0 ROI
+1% 4.8 Support
+7% 4.8 Onboarding

User Reviews

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Oaky

Reviewed on07/26/17

THE REVIEW

"Great tool to generate additional revenue (with high profit margin). "

"Great tool to generate additional revenue (with high profit margin). "

Pros

Nice app, very user-friendly. Nice design with pictures. Easy to update. Automatic emailing well interfaced.
The strongest selling point will be the team, very helpfull and proactive.
Nice return on investement x10 as a minimum


Cons

nothing ! :)


  • Likelihood to Recommend
    5/5
  • Return on Investment (ROI)
    5/5
  • Customer Service
    5/5
  • Ease of Use
    5/5
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Oaky

Reviewed on07/26/17

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Santa Clara, CA
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Reference Customers

Enhance the guest experience and create extra revenue at the same time. The feedback we get from guests is always very positive.
Gaby Maaswinkel Commercial Development Manager Radisson Blu Hotel, Amsterdam
Oaky is the best sales person of my team.
Jesper Lauersen General Manager Amrath Amsterdam

Case Studies & News

  1. Oaky featured on Emerce: Oaky: Satisfied guests and higher sales for hotels Read more
  2. Why saving the planet with Free Pizza is the modern way of upselling Read more
  3. How Oaky and Mews are transforming the way hotels upsell and serve their Millennial travellers Read more

Product Overview

What is the product or service they provide?

Let Oaky work for you – Become an expert at modern Upselling. With a high conversion, Oaky puts your arriving guests in control of taking offers that both drive revenue and enhance their experience. Using the online dashboard, Hoteliers add new guest-facing deals in just one minute. Real-time revenue reports help Revenue Managers maximize profit.

Use Oaky to:
✓ Increase TRevPar
✓ Sell more room upgrades
✓ Enhance your guest experience
✓ Safely remove upsell from the booking engine

read more

Let Oaky work for you – Become an expert at modern Upselling. With a high conversion, Oaky puts your arriving guests in control of taking offers that both drive revenue and enhance their experience. Using the online dashboard, Hoteliers add new guest-facing deals in just one minute. Real-time revenue reports help Revenue Managers maximize profit.

Use Oaky to:
✓ Increase TRevPar
✓ Sell more room upgrades
✓ Enhance your guest experience
✓ Safely remove upsell from the booking engine

less
What makes them unique?

Become a leader in upselling with Oaky’s optimized pre-stay emails (83% open rate) for high conversion of room upgrades and services (13% deal conversion). Put your guests in control of designing their stay, by offering room upgrades, in-house services, and external services from one beautifully branded web application that is optimized for all devices. Use your online dashboard to flexibly add/edit new guest-facing deals including personalization and optimization.

read more

Become a leader in upselling with Oaky’s optimized pre-stay emails (83% open rate) for high conversion of room upgrades and services (13% deal conversion). Put your guests in control of designing their stay, by offering room upgrades, in-house services, and external services from one beautifully branded web application that is optimized for all devices. Use your online dashboard to flexibly add/edit new guest-facing deals including personalization and optimization.

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What types of hotels do they service?
  • Brand
  • Independent
What is the core value proposition?
What markets do they serve?

North America, South America, Europe, Asia Pacific, Middle East, Africa

Price range for a single 150-room hotel
Startup Cost
$527-$827
Monthly Fee
$150/month - $150/month
Multi-prop discount
Yes

Features

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Implementation

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4.8

Set-up timeline: 2-4 weeks

Implementation process:

1. Oaky Customer Success Manager: Builds your Oaky
2. Oaky: Connect to your PMS/Channel Manager
3. Hotel: Self-service set-up with quick customization (Premium set-up available)
4. Oaky + Hotel: 1 hour online training
5. Go live!

read more

Set-up timeline: 2-4 weeks

Implementation process:

1. Oaky Customer Success Manager: Builds your Oaky
2. Oaky: Connect to your PMS/Channel Manager
3. Hotel: Self-service set-up with quick customization (Premium set-up available)
4. Oaky + Hotel: 1 hour online training
5. Go live!

less

Support

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4.8
  • Customer success meetings Quarterly
  • Approximate # of hotels per support rep <10
  • Updates Automatic updates via cloud
  • 24/7 support Live chat, Phone, Email

Integrations

  • Property Management System (PMS) integration
  • Channel Manager integration
read more
  • Property Management System (PMS) integration
  • Channel Manager integration
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Click here to inquire about an integration not listed

Frequently Asked Question

  • How does Oaky work?

    Oaky connects to your PMS or channel manager to automatically receive information of your arriving guests. Using that information, Oaky sends personalized emails at optimal times in the pre-stay guest journey. From the e-mails, guests have 1-click access to your hotels branded web app. From there they design their stay by taking upgrades and services that both drive revenue and enhance their guest experience.

  • What is their business model?

    Oaky is commission-free upsell. We charge a monthly subscription of €1/room starting at €100/month.

    We do this to help our hotels:

    1) Maximize profit per guest, and
    2) Be able to offer all types of services to enhance the guest experience.

  • How is Oaky different than a traditional upsell provider like Nor1?

    Traditional upselling has always been driven by high commissions. As a result, hoteliers have been hindered in their creativity to enhance the guest experience.

    “I’d love to offer services with a lower margin too, but I can’t if my upsell partner charges a 20% commission.” concluded a GM to me last week.

    With today’s traveller expecting a personalized experience, upselling is not about nickel-and-diming anymore. It’s about putting the guest in control of taking any deal or service that the hotel wants to offer. Along with this new freedom – hoteliers can make their guests laugh, smile and create a buzz around their brand even before check-in.

  • What types of upsells typically drive the most revenue for hotels?

    This differs greatly per hotel, and their guest-segments. It’s about offering deals and services that add value to their guests. Overall the best selling deals in 2016 were Breakfast, Parking and 3rd party services like Museum Tickets.

  • What types of hotels can benefit most from Oaky and why?

    1. Hoteliers that wish to increase direct bookings by removing upsell from the booking engine.
    2. Hoteliers that wish to improve their online review scores as a result of offering Upsell of services.
    3. Hotels that need support to sell in-house products.
    4. Hotels that want to stand out from their competition.

Post a Question

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Nor1

Santa Clara, CA
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Suitestory

Fort Lee, New Jersey
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0 HT Score

Top Alternatives

Nor1

Santa Clara, CA
74 HT Score

Suitestory

Fort Lee, New Jersey
62 HT Score
0 HT Score