89 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

SiteMinder (The Channel Manager)

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Cloud platform for online room inventory and dynamic rate management.

  • Based in Sydney, NSW
  • Founded in 2006
  • 500 employees on LinkedIn

Company Description

For hotels looking to looking to streamline their internet bookings and increase profit margins without c... read more

For hotels looking to looking to streamline their internet bookings and increase profit margins without contending with overwhelming technology and ever-changing travel trends, The Channel Manager puts you in control so you can focus on delivering a world-class experience to your guests. The Channel Manager gives hotels direct connections to more than 350 of the world’s top hotel booking channels, and has complete, real-time integrations to over 250 of the world’s leading property management systems (PMSs), central reservation systems (CRSs) and revenue management systems to provide full seamlessness in managing a hotel’s availability, rates and inventory in real-time. Specifically designed to maximize a hotel’s online reach, minimize over bookings, and decrease guest acquisition costs–SiteMinder’s solutions have a proven track record and have generated a staggering 57.3M reservations and over US$18B in revenue each year for 26,000 hotels globally.

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SiteMinder (The Channel Manager) Ratings Summary

Recommend to a friend
78%
+0% above category avg.
Number of Employees 500 303% vs. category avg
Years in Business 12 89% vs. category avg
Ranked 1st in Channel Managers
SiteMinder (The Channel Manager) vs. Category Average
+4% 4.5 Ease of Use
-8% 4.2 ROI
+4% 3.8 Support
+4% 4.0 Onboarding

User Reviews

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SiteMinder (The Channel Manager)

Reviewed on04/25/17

THE REVIEW

"Siteminder is an easy and user friendly tool which gives you the ability to control room alotment by market se..."

"Siteminder is an easy and user friendly tool which gives you the ability to control room alotment by market segmentation or rate type."

Pros

Siteminder makes it easy to manage OTA alotment by rate type which has been really helpful for me


Cons

It doesn't connect and communicate with my PMS, so every reservation has to be input manually to PMS


  • Likelihood to Recommend
    4/5
  • Return on Investment (ROI)
    5/5
  • Customer Service
    4/5
  • Ease of Use
    5/5
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SiteMinder (The Channel Manager)

Reviewed on04/25/17

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Reference Customers

After a competitive review of the world’s leading channel management systems, we chose SiteMinder’s Channel Manager as the product that could provide us with an unmatched competitive edge. It is business critical in today’s rapidly changing distribution landscape to have disparate systems connected via a robust and reliable platform.
Bernd Mauritz Revenue Systems & Project Manager GCH Hotel Group
The power SiteMinder’s Channel Manager gives to us to access both local and global markets is unsurpassed, and it’s the reason it is the leader in the market today. Supported by the company’s local customer service, SiteMinder’s Channel Manager has empowered our hotel business to increase year-on-year room nights by 45 percent and year-on-year revenue by 33 percent, while significantly reducing the cost of acquiring guests.
Max Herbst Head of Revenue Management DORMERO Hotels
SiteMinder’s Channel Manager has given us direct access to new distribution channels through which we can now sell our over-300 rooms. And best of all, the updates from our property management system to those channels works two ways – in real-time – so we can optimize and sell our rooms right up to the last minute without any fear of being overbooked.
José Morilla Commercial Director Hoteles Casas y Palacios de España

Case Studies & News

  1. Red Planet selects SiteMinder to drive expansion Read more
  2. SiteMinder receives a Top hotel Star Award for the third straight year Read more
  3. Choctaw Casinos partners with SiteMinder Read more

Product Overview

What is the product or service they provide?

For hotels looking to looking to streamline their internet bookings and increase profit margins without contending with overwhelming technology and ever-changing travel trends, The Channel Manager puts you in control so you can focus on delivering a world-class experience to your guests. The Channel Manager gives hotels direct connections to more than 350 of the world’s top hotel booking channels, and has complete, real-time integrations to over 250 of the world’s leading property management systems (PMSs), central reservation systems (CRSs) and revenue management systems to provide full seamlessness in managing a hotel’s availability, rates and inventory in real-time. Specifically designed to maximize a hotel’s online reach, minimize over bookings, and decrease guest acquisition costs–SiteMinder’s solutions have a proven track record and have generated a staggering 57.3M reservations and over US$18B in revenue each year for 26,000 hotels globally.

read more

For hotels looking to looking to streamline their internet bookings and increase profit margins without contending with overwhelming technology and ever-changing travel trends, The Channel Manager puts you in control so you can focus on delivering a world-class experience to your guests. The Channel Manager gives hotels direct connections to more than 350 of the world’s top hotel booking channels, and has complete, real-time integrations to over 250 of the world’s leading property management systems (PMSs), central reservation systems (CRSs) and revenue management systems to provide full seamlessness in managing a hotel’s availability, rates and inventory in real-time. Specifically designed to maximize a hotel’s online reach, minimize over bookings, and decrease guest acquisition costs–SiteMinder’s solutions have a proven track record and have generated a staggering 57.3M reservations and over US$18B in revenue each year for 26,000 hotels globally.

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What makes them unique?

The Channel Manager differentiates on the sheer size of its partner network and the strength of its connectivity. SiteMinder first disrupted the market in 2006, by exploiting the free accessibility of the internet to become accessible to hotels as a Software-as-a-Service. For the first time, hotels were asked to pay a low, flat monthly subscription fee rather than a hefty fee-per-transaction – and, in some instances, commissions – in exchange for a world of maximized opportunity on the web.

read more

The Channel Manager differentiates on the sheer size of its partner network and the strength of its connectivity. SiteMinder first disrupted the market in 2006, by exploiting the free accessibility of the internet to become accessible to hotels as a Software-as-a-Service. For the first time, hotels were asked to pay a low, flat monthly subscription fee rather than a hefty fee-per-transaction – and, in some instances, commissions – in exchange for a world of maximized opportunity on the web.

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What types of hotels do they service?
  • Brand
  • Independent
What markets do they serve?

North America, South America, Europe, Asia Pacific, Middle East, Africa

Price range for a single 150-room hotel
Monthly Fee
$75/month - $79/month
Multi-prop discount
Yes

Features

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Implementation

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4.0

Vendor has not disclosed their implementation process.

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Vendor has not disclosed their implementation process.

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Support

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3.8
  • Customer success meetings None
  • Approximate # of hotels per support rep 10-50
  • Updates Deployed automatically over the cloud
  • 24/7 support Phone, Call center, Online knowledge base

Integrations

The Channel Manager gives hotels direct connections to more than 350 of the world’s top hotel booking channels, and has complete, real-time integrations to over 250 of the world’s leading property management systems (PMSs), central reservation systems (CRSs) and revenue management systems to provide full seamlessness in managing a hotel’s availability, rates and inventory in real-time.

To view the full list click here: http://www.siteminder.com/integrations/

read more

The Channel Manager gives hotels direct connections to more than 350 of the world’s top hotel booking channels, and has complete, real-time integrations to over 250 of the world’s leading property management systems (PMSs), central reservation systems (CRSs) and revenue management systems to provide full seamlessness in managing a hotel’s availability, rates and inventory in real-time.

To view the full list click here: http://www.siteminder.com/integrations/

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Frequently Asked Question

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Founding Story

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